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Happy New Year, makers -- Here's to a 2021 filled with creativity & empowering feelings of putting something positive out into the world!

  • Are deliveries delayed?

    Due to the challenges posed by the current global COVID-19 situation, some shipments have been delayed or refused before delivery. Please check the tracking information provided at the time of shipment and THANK YOU for your patience and understanding!

  • Do you reveal what is going to be in the next month’s box?

    Yes, reveals are done on the 3rd of each month on the Vickie Howell Facebook page.

  • Do you ship internationally?

    Yes we do! Please note that YarnYAY! Is not responsible for any additional charges encountered as packages move through customs.

  • When will my subscription pack ship?

    All subscriptions ship between the 7th - 10th of each month.

  • When will my shop order be shipped?

    Currently, all shop orders are processed on Tuesdays and Fridays. You will receive tracking information once it ships.

  • When will I be charged for my subscription?

    All Subscriptions automatically renew on the 6th of the month. If you have a monthly subscription, you will be billed each month on the 6th. If you have a multi-month subscription, you will still be billed on the 6th of the month but it will be every 3,6, or 12 months depending on the type of subscription you have.

  • Will my subscription automatically renew?

    Yes, all subscriptions, except gift subscriptions, automatically renew at the end of your subscription.

  • Do gift subscriptions automatically renew?

    No, gift subscriptions are a one-time-only purchase and do not renew.

  • Do you send tracking for my shipment?

    Yes, you will receive an email with tracking information when your order ships. Please note that it may take a day or two for the tracking information to populate once we’ve printed your mailing label.

  • How long does shipping take?

    Due to COVID-19 shipping times can vary widely. We do provide tracking once a product has been shipped and that will be the most reliable information regarding when you package will arrive.

  • Can I skip a month?

    Yes, you can. However, you must skip by 10:00 pm CT on the 4th of the month to guarantee that you won’t be charged for or receive the subscription pack in question.

  • How do I update my shipping address or credit card information?

    Simply log into your account by clicking here, and update your address. This must be done by 10:00 pm CT on the 4th of the month to prevent shipping issues. If you’re having trouble, you can email support@yarnyay.com for help.

  • Do you take returns?

    Currently, we do not take returns on monthly subscriptions or shop purchases unless there is a manufacturer’s defect. However, there is a YarnYAY! Buy/Sell/Trade Facebook group set up should you wish to use it for this purpose.

  • Have a question or need a little help?

    Our support hours are Monday - Friday from 10AM - 5PM CT. Please allow 24 - 48 hours for a response.

  • How do I skip a month or cancel my subscription entirely?

    Login to your account and choose either the "skip" or "cancel" option. Please note that this MUST occur before 10:00 pm CT on the 4th of the month to be applied to the current month's subscription. If you need any further assistance, please email support@yarnyay.com

  • How do I use Afterpay?

    Afterpay allows you to split your payments on a purchase into 4, interest-free installments. To use Afterpay, simply choose it as your form of payment at checkout and follow the instructions. Having issues with Afterpay? Please contact their customer service team via www.afterpay.com. *Unfortunately, Afterpay cannot be used for subscription products. Please purchase those separately.

  • How do I get my 5% subscriber discount?

    All active YarnYAY! subscribers will receive a digital coupon code for 5% off in the YarnYAY! shop, every month. This is a one-time use code that will expire at the month's end. Codes are delivered via email between the 6th and 7th of each month.